Refund Policy
Last updated: April 2026
1. General
This policy applies to trip packages sold by cyromar.com (PE, EDRPOU 50483471). It is governed by the Law of Ukraine "On Tourism" No. 324/95-VR of 15.09.1995, the Law of Ukraine "On Consumer Protection" No. 1023-XII of 12.05.1991, the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 03.09.2015, and the Law of Ukraine "On Licensing of Types of Economic Activity" No. 222-VIII of 02.03.2015. Personal data is processed under the Law of Ukraine "On Protection of Personal Data" No. 4121-IX of 17.12.2024. License details are available upon request.
2. Cancellation by Traveler
Written notice to contact@cyromar.com required. Fees based on days before departure: 30+ days: 10%; 15-29 days: 30%; 7-14 days: 50%; under 7 days: 100%. No refund for no-show. See Law No. 324/95-VR.
3. Cancellation by Operator
If we cancel due to insufficient participants or force majeure, you get a full refund. Notice at least 7 days before departure unless emergency. Refunds within 14 business days to original payment method.
4. Refund Requests
Email contact@cyromar.com or use the form below. We acknowledge within 3 business days. Refunds in original currency; bank fees may apply. Under Law No. 1023-XII, you have the right to clear information about services, prices, and terms before purchase.
5. Non-Refundable Items
Visa fees, travel insurance, and third-party fees already incurred are non-refundable. This does not affect statutory rights.
6. Complaints and Disputes
Send complaints to contact@cyromar.com or +380 930 805 2322. We respond within 30 days. Unresolved disputes may be heard in Kyiv, Ukraine, per Law No. 1023-XII.
7. Language and Law
Under the Law of Ukraine "On Ensuring the Functioning of Ukrainian as the State Language" No. 2704-VIII of 25.04.2019, all consumer information is available in Ukrainian. This English version is for convenience. Ukrainian law governs this policy.